Refunds & Returns

Returns Policy

Here at Luscious Vapes we pride ourselves on 100% Customer Satisfaction. We want you to be completely satisfied with your purchase. If you are not entirely satisfied for any reason, our returns policy allows you to return eligible items under the conditions outlined below.

Eligibility for Returns

Unused and Unopened Items: Items must be returned in their original, unused, and unopened condition. This includes all packaging, accessories, and manuals.

Time Frame: Returns must be initiated within 14 days of the delivery date.

Proof of Purchase: A valid order number &/or receipt or proof of purchase is required for all returns.

Returnable Items (Only Applicable To Electronic Devices)

Vape Kits, Vape Pods, Mods, Batteries, Chargers etc.

Non-Returnable Items

For health and safety reasons, certain items cannot be returned:

Opened e-liquids or vape juices

Used coils, pods, tanks and cartridges

Disposable vape devices or E-Cigarettes

Clearance or final sale items

Return Process

Initiate a Return:

For any return-related questions or issues, please contact our customer support team:

Phone & WhatsApp:
+44 7950 570 530
Available Monday to Friday, 9 AM to 5 PM EST

Email:
Info@lusciousvapes.com
We aim to respond to all email enquiries within 24 hours.

Receive Return Authorisation:

Once we have assessed your return, one of our team will provide you with detailed instructions on how to return your item.

Package Your Return:

Securely package the item(s) in their original packaging. Please include your order number and/or a copy of the original receipt or proof of purchase.

Ship Your Return:

Ship the return package to the address provided by our customer support team. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Processing Time:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 working days.

Shipping Costs: Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Partial Refunds:

In certain situations, only partial refunds may be granted (e.g. items not in their original condition, damaged, or missing parts for reasons not due to our error).

Exchanges

If you need to exchange an item for the same product (e.g. due to a defect), please contact our customer support team. We will provide instructions on how to return the defective item and will ship the replacement once we receive the returned item.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately. Provide us with your order number and a description of the issue. We will work with you to resolve the problem quickly, including offering a replacement or a refund if/where necessary.

Contact Us

For any questions or concerns regarding returns, please contact our customer support team:

Phone & WhatsApp:
+44 7950 570 530
Available Monday to Friday, 9 AM to 5 PM EST

Email:
Info@lusciousvapes.com
We aim to respond to all email enquiries within 24 hours.